Volkswagen of America is to offer generative AI through the myVW mobile app, as part of a partnership with Google Cloud.
Leveraging Google Cloud’s AI and machine learning capabilities, Volkswagen’s new myVW virtual assistant will give vehicle owners intuitive access to critical vehicle information and services.
The new feature is currently available to MY24 Atlas and Atlas Cross Sport owners, with drivers able to access information specific to their vehicles. The system combines Volkswagen’s connected car data with Gemini models on Google Cloud’s Vertex AI platform to deliver accurate information to drivers.
Atlas and Atlas Cross Sport owners can use the new virtual assistant to explore their owner’s manuals and ask questions like, “How do I change a flat tire?” or “What does this digital cockpit indicator light mean?” In addition, myVW app users can use Gemini’s capabilities to see helpful information and identify any dashboard warning lights by simply by pointing the camera of their phone.
Abdallah Shanti, chief information officer for Volkswagen Group of America, said, “Thanks to our strong collaboration with Google Cloud, we’re able to bring valuable technology into our vehicles that helps us successfully connect to the car and our customers.”
With the combination of Google Cloud’s Vertex AI and BigQuery, Volkswagen was able to tune Gemini models on multiple data sources, including vehicle owner’s manuals, frequently asked questions from customers, help center articles, official Volkswagen YouTube videos and guides.
Volkswagen used Google Cloud Consulting’s expertise throughout the app development process, from design to deployment. This comprehensive support ensured the app not only meets Volkswagen’s specific legal requirements but also offers a user-centric experience.
“Volkswagen is setting a new standard for driver experiences by bringing the power of advanced generative AI directly to its customers,” said Thomas Kurian, CEO of Google Cloud.
Most MY20 and newer Volkswagen vehicle owners will be able to use the new Volkswagen virtual assistant in the myWV app starting in 2025.
